Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect guest information.

1. Information We Collect

We may collect:

• Full name, contact number, email address

• Identification details for check-in

• Payment information (processed securely, not stored by us)

• Booking preferences and stay history

2. How We Use Your Information

We use your information to:

• Process and manage your booking

• Ensure smooth check-in and personalized service

• Communicate confirmation, updates, or emergencies

• Improve our services and guest experience

3. Information Sharing

We do not share guest information with third parties except:

• When required by Namibian law enforcement or regulatory bodies

• When necessary to process secure payments

4. Data Protection

We take reasonable steps to protect personal information by:

• Securing guest records

• Limiting access to authorized staff only

• Using a secure payment Gateway DPO Pay by Network

5. Guest Rights

Guests have the right to:

• Request correction of personal details

• Request deletion of data (unless required for legal purposes)

• Ask how their information is being used

6. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be effective once posted.

If you have question regarding Privacy Policy please contact us.